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TERMS OF SERVICE
Last Updated: August 20, 2026
OVERVIEW
Welcome to JP Protein.
These Terms of Service ("Terms") govern your access to and use of the JP Protein website, online store, and related services (collectively, the "Services"). The Services are operated by 傑鵬創造有限公司 (JP Protein) ("JP Protein," "we," "us," or "our").
Our Services are hosted and powered by Shopify, which provides the technology that enables us to operate our online store.
By accessing or using our Services, or by placing an order through our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our Services.
These Terms are subject to applicable laws and consumer protection regulations. Nothing in these Terms is intended to limit any rights or remedies that cannot legally be excluded or limited.
SECTION 1 — ELIGIBILITY AND ACCOUNT
By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information, and shipping information. You agree that the information you provide is accurate, complete, and current.
If you create an account, you are responsible for maintaining the confidentiality of your account information and for activity conducted through your account. You may not sell, transfer, or assign your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, nutritional information, ingredient information, and other product information displayed on our website are accurate and up to date.
However, product colors and appearance may vary depending on your device or screen settings.
Please review the ingredient, allergen, nutritional, and other product information provided on the product page and packaging before consuming our products.
If you have a food allergy, intolerance, dietary restriction, or other concern regarding an ingredient, please contact us before purchasing or consuming the product.
We reserve the right to modify product descriptions, discontinue products, or limit quantities available for purchase.
SECTION 3 — ORDERS
When you place an order through our website, you are submitting a request to purchase the products in your order.
An order confirmation does not necessarily constitute acceptance of your order. We reserve the right to refuse or cancel an order where permitted by applicable law, including in circumstances involving suspected fraud, pricing or product errors, inventory issues, or other legitimate reasons.
If we cancel or modify an order after payment has been made, we will provide an appropriate refund for any amount charged for the cancelled portion of the order.
You are responsible for reviewing your order details before completing your purchase.
Purchases are intended for personal or household use and may not be purchased for unauthorized resale.
SECTION 4 — PRICES AND PAYMENT
All prices displayed on our website are in the currency indicated at checkout.
Prices, discounts, promotions, and product availability may change without notice. The price applicable to your purchase will be the price displayed at the time you place your order, subject to any applicable taxes, shipping fees, or other charges disclosed at checkout.
You agree to provide accurate and complete payment and billing information.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
We use third-party payment providers to process payments. Your payment may be subject to the terms and conditions and privacy policies of the applicable payment provider.
SECTION 5 — SHIPPING AND DELIVERY
We will provide shipping and delivery information at checkout or through our Shipping Policy.
Estimated delivery times are provided for reference and are not guaranteed. Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural disasters, strikes, or other unforeseen events.
If your order is delayed, damaged, lost, or otherwise affected during delivery, please contact us at support@jprotein.com and we will assist you in accordance with applicable law and our Shipping Policy.
SECTION 6 — RETURNS, CANCELLATIONS, AND REFUNDS
Your rights to cancel an online purchase, return products, or receive a refund are governed by applicable Taiwan consumer protection laws and our Refund Policy.
For distance transactions, consumers generally have a statutory 7-day period to exercise the right to rescind a purchase without stating a reason, subject to applicable statutory exceptions.
Certain products may qualify for an exception to the 7-day right of rescission under applicable law, including certain products that are perishable, have a short shelf life, or are close to expiry. Where such an exception legally applies, we will clearly inform customers before or at the time of purchase.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
For complete information about cancellations, returns, refunds, and applicable exceptions, please see our Refund Policy.
SECTION 7 — PRODUCT QUALITY AND SAFETY
Our products are manufactured and packaged in accordance with applicable requirements.
You should store and consume products according to the storage instructions, expiration date, and other instructions provided on the product packaging.
Do not consume a product if its packaging is damaged, tampered with, or otherwise appears unsafe.
If you believe you have received a defective, damaged, contaminated, incorrectly labeled, or otherwise unsafe product, please contact us promptly at support@jprotein.com with your order information and, where possible, photographs of the product and packaging.
Nothing in these Terms limits any rights or remedies available to consumers under applicable law.
SECTION 8 — INTELLECTUAL PROPERTY
All content made available through our Services, including our trademarks, logos, product names, photographs, graphics, videos, text, designs, and other materials, is owned by or licensed to JP Protein and is protected by applicable intellectual property laws.
You may use our Services and content for personal, non-commercial purposes only.
You may not reproduce, modify, distribute, sell, publish, or otherwise exploit our content without our prior written permission, except where permitted by law.
JP Protein and related names, logos, designs, and product names are trademarks or other intellectual property of JP Protein or their respective owners.
SECTION 9 — THIRD-PARTY SERVICES AND LINKS
Our Services may include functionality, services, payment processing, applications, or links provided by third parties.
Third-party services are governed by the applicable third party's own terms and policies. We are not responsible for the content, availability, or practices of third-party services that are outside our reasonable control.
Your use of third-party services may be subject to additional terms provided by those third parties.
SECTION 10 — SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the technology and infrastructure that enables us to operate our online store. However, purchases made through our store are transactions between you and JP Protein / 傑鵬創造有限公司.
Shopify is not responsible for the products sold by JP Protein or for the performance of transactions between you and JP Protein, except as otherwise required by applicable law.
SECTION 11 — PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Because our store is hosted by Shopify, information you provide through our Services may be processed by Shopify and other service providers that assist us in operating our business, processing payments, fulfilling orders, and providing other services.
Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
SECTION 12 — REVIEWS AND FEEDBACK
If you submit reviews, comments, photographs, suggestions, or other content to us ("Feedback"), you represent that you have the right to submit that content and that it does not violate the rights of any third party or applicable law.
By submitting Feedback, you grant JP Protein a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that Feedback for purposes related to our business, including operating and promoting our Services.
We may remove Feedback that we reasonably believe violates these Terms, applicable law, or the rights of others.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not:
- Violate any applicable law or regulation.
- Infringe the intellectual property or other rights of JP Protein or another person.
- Submit false, misleading, or fraudulent information.
- Attempt to interfere with the security or operation of our Services.
- Upload or transmit malicious code, viruses, or other harmful material.
- Use our Services to distribute spam, phishing attempts, or other unauthorized communications.
- Attempt to gain unauthorized access to our systems or another user's account.
- Scrape, copy, reproduce, or systematically extract substantial portions of our website or its content without our permission.
- Use our Services for fraudulent, abusive, or otherwise unlawful purposes.
We reserve the right to suspend or terminate access to our Services where permitted by law if we reasonably believe that these Terms have been violated.
SECTION 14 — ERRORS AND CHANGES
We make reasonable efforts to ensure that information on our website is accurate. However, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other content.
Where permitted by law, we reserve the right to correct errors and update information.
If an order is affected by a material error, we may contact you to discuss the issue or cancel the affected order and provide an appropriate refund.
SECTION 15 — TERMINATION
We may suspend or terminate your access to our Services where permitted by applicable law if you violate these Terms or engage in conduct that may harm our Services, business, customers, or other users.
Termination will not affect rights or obligations that arose before termination or provisions that are intended to survive termination.
SECTION 16 — DISCLAIMER
To the fullest extent permitted by applicable law, our Services are provided on an "as available" basis.
We do not guarantee that our website or Services will always be uninterrupted, secure, timely, or error-free.
Nothing in these Terms excludes or limits any warranty, guarantee, liability, or consumer right that cannot legally be excluded or limited under applicable law.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, JP Protein and its officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, or consequential losses arising from your use of our Services.
However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from applicable consumer protection, product safety, food safety, or other mandatory legal requirements.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services or your material violation of these Terms or the rights of another person.
Nothing in this section limits any rights or protections that cannot legally be excluded.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.
SECTION 20 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.
If there is a conflict between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
SECTION 21 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.
We may transfer or assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.
SECTION 22 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Taiwan (Republic of China).
Nothing in these Terms is intended to deprive consumers of any mandatory rights or protections available under applicable consumer protection laws.
Any dispute arising from or relating to these Terms shall be handled in accordance with applicable laws and the procedures available to consumers under Taiwan law.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a revised version on our website.
The updated Terms will become effective on the date stated in the revised Terms. Your continued use of our Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
SECTION 24 — CONSUMER COMPLAINTS
If you have a question, complaint, or concern regarding an order or our Services, please contact us first at:
support@jprotein.com
We will make reasonable efforts to review and resolve consumer complaints promptly.
Our consumer contact information, business information, product information, payment methods, delivery information, and applicable cancellation and refund procedures are provided through our website and relevant policies, in accordance with applicable law. Taiwan's Consumer Protection Act requires distance sellers to provide consumers with clear information about the trader, products, prices, payment, delivery, cancellation rights, and complaint procedures.
SECTION 25 — CONTACT INFORMATION
JP Protein
傑鵬創造有限公司
Email: support@jprotein.com
Address: 忠孝東路四段169號6樓, 106 Taipei City, Taiwan
Business Registration Number (統一編號): 60502278
For questions about these Terms of Service, please contact us at support@jprotein.com.