REFUND AND RETURN POLICY

Last Updated: August 20, 2026

At JP Protein, we want you to be satisfied with your purchase. This Refund and Return Policy explains how returns, cancellations, refunds, and product issues are handled.

This policy is subject to applicable Taiwan consumer protection laws. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited.

1. ONLINE ORDER CANCELLATIONS AND RETURNS

For purchases made through our online store, consumers may have a statutory right to cancel or return an order within 7 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Certain products may be excluded from the statutory cancellation right where permitted by law, including products that are perishable, have a short shelf life, or are close to expiry. Where such an exception applies to a JP Protein product, we will clearly inform you before or at the time of purchase.

If a product is eligible for cancellation or return, please contact us at support@jprotein.com within the applicable period.

Products should be returned in accordance with the instructions we provide.

2. 30-DAY RETURN POLICY

In addition to any rights provided by applicable law, JP Protein may offer a voluntary 30-day return period for eligible products.

If a product is eligible for our voluntary 30-day return policy, you may request a return within 30 days after receiving your order.

Because our products are food products, returns are generally limited to products that remain unopened, unused, and in their original packaging, unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

Our voluntary 30-day return policy does not restrict or replace any mandatory rights you may have under applicable law.

3. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, incorrectly supplied, tampered with, or otherwise does not conform to your order, please contact us as soon as reasonably possible at:

support@jprotein.com

Please include your order number and, where possible, photographs of the product, packaging, and any visible damage.

We will review the issue and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable law.

4. NON-RETURNABLE PRODUCTS

Because JP Protein sells food products, certain products may not be eligible for return or cancellation where an applicable statutory exception applies.

This may include products that are:

• Perishable or have a short shelf life;
• Close to their expiration date;
• Opened or consumed;
• Damaged after delivery due to improper storage or handling by the customer; or
• Otherwise excluded from cancellation or return by applicable law.

Where a statutory exception applies, we will provide the required notice before or at the time of purchase.

5. PRODUCT STORAGE AND HANDLING

Customers are responsible for following the storage instructions provided on the product packaging.

We cannot accept responsibility for product deterioration caused by improper storage, handling, exposure to unsuitable temperatures, or other conditions after delivery that are outside our control.

This does not affect any rights you may have regarding defective, unsafe, or non-conforming products under applicable law.

6. EXCHANGES

We do not generally provide direct product exchanges.

If you are entitled to a replacement because a product is defective, damaged, incorrect, or otherwise does not conform to your order, please contact us at support@jprotein.com and we will assist you.

7. RETURN SHIPPING

Where a return is required because JP Protein sent an incorrect product, or because the product was defective, damaged, or otherwise covered by our responsibility under applicable law, we will provide appropriate instructions regarding return shipping.

For voluntary returns that are not required by law, return shipping costs may be the customer's responsibility unless otherwise stated at the time of purchase.

8. REFUNDS

Once we receive and inspect a returned product, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or credit card company.

If you believe you are entitled to a refund and have not received it within a reasonable period after we confirm that the refund has been issued, please contact us at:

support@jprotein.com

9. ORDER CANCELLATIONS BEFORE SHIPMENT

If you wish to cancel an order before it has been shipped, contact us as soon as possible at support@jprotein.com.

We will make reasonable efforts to accommodate cancellation requests before shipment. Once an order has been shipped, cancellation may no longer be possible and the applicable return or cancellation procedures will apply.

10. HOW TO REQUEST A RETURN OR REFUND

To request a return, cancellation, replacement, or refund, contact:

support@jprotein.com

Please provide:

• Your order number;
• The name of the product;
• The reason for your request; and
• Photographs or other supporting information where relevant.

Do not send products back to us before contacting us and receiving return instructions.

11. CONTACT US

If you have any questions regarding this Refund and Return Policy, please contact us:

JP Protein
傑鵬創造有限公司

Email: support@jprotein.com

Address: 忠孝東路四段169號6樓, 106 Taipei City, Taiwan

Business Registration Number (統一編號): 60502278